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Frequently Asked Questions
Unsure whether you should get photochromic, anti-glare, or blue blocker lenses? Confused about bifocals, trifocals, and progressives? Learn more about eyewear in our comprehensive FAQ section below. If the information you need is not here, reach out to us, and we’d be glad to help you out
Tips & Guides
Progressive Lenses gives you the Prescription for far, near and intermediate (arm’s length distance) all in one lens.
People who already wear glasses before the start of Presbyopia (A gradual, age-related loss of the eyes' ability to focus actively on nearby objects) usually need Progressive Lenses.
Sometimes they are also referred to as, “No line bifocals” Progressive lenses help you in seeing far, computer and reading all in one lens. It takes some time to get adjusted to a new pair of progressives, but once you do, life becomes Ooh-la-la.
(We didn’t invent Progressives, but we offer the best quality)
Bi-focal lenses are traditional lenses to see far and near. They were mostly used in the 80s and 90s when computers were not an inseparable and integral part of our lives. With the increasing use of Computers, Progressives became more & more popular.
But nothing can beat the ease of use of bi-focal lenses. Very easy to get adjusted with having two areas of prescription rather than three in progressives.
(Easy going lens)
Single Vision Lenses mean where there is only one Prescription (Rx) in the lens. They could be used full time (depending upon age) or they could be used for far or for near.
(See far or see near, we all need them)
PD stands for Pupillary Distance, in other words distance between your pupils. It measures in MilliMeters (mm)
PD is needed to make your favorite pair of eyeglasses or sunglasses. A general number for PD is 62 or 64. A kid or a petite face can have a PD of 58 and someone with a big head can have a PD of 70 mm.
The green or the blue hue signifies the Anti Reflective Coating on the lenses. It usually has a green or blue hue. The blue hue in particular signifies a special blue block coating which is to protect your eyes from harmful blue light. Don’t forget to add Luso’s Blue’s to protect your eyes.
Shipping & Returns
We offer a 30 day Hassle Free-Worry Free Returns. If you’re not satisfied with your purchase, we can try to make it right for you.
We offer free returns/exchanges within 30 days after delivery.
(Let’s sing the song, “Don’t worry be happy”)
The processing depends upon the Prescription, whether the Rx is for distance/Reading only or it’s bifocal or Progressives. And then it depends upon the coatings added on the lens.
The processing can vary from 2 days to 2 weeks, again depending upon the configuration of the lens. But we promise to process everything at lightning speed.
No, you don’t, unless you choose an expedited shipping method.
Sure, within 30 days if you’re not completely satisfied with your glasses, you can exchange them for another pair. We offer a one time exchange on all your orders.
(A pair for a pair)
We offer one full year warranty on frames and lenses. Any manufacturing defect is part of the frame and lens warranty. Regular wear and tear, physical damage, broken frame, scratched lenses etc. does not fall under the warranty. Should there be any noticeable defects on the frames and lenses, they will be replaced one time at no charge.
Order Tracking
Please follow the link below to log in to your account or check the email notification that you would have received once the order ships.
Track your orderhere
Processing of your glasses depends upon various factors; the kind of Prescription that you have, the lens coatings that you go for, Single Vision or Progressive lenses etc. But we know that you need your eyes, so we are working on it constantly.
It depends upon the shipping method that you choose and the zip code that you live in.
We provide three shipping methods:
1. Basic Shipping (5-7 business days)
2. Priority Shipping (3-5 business days)
3. Next Day Shipping (1-2 business days)